MSB’s Social Housing Highlight – March 2024

Welcome to MSB’s monthly Social Housing Newsletter!

Bringing you all the latest updates from the world of Social Housing.

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The latest at MSB

Exciting news! We held our first free online legal surgery – MSB LIVE – which was open to all clients, and it was a great success. It will be held monthly on the 3rd Wednesday of every month between 2pm and 4pm, with the next one scheduled for the 17th of April 2024. You can book your attendance in advance or join on the day. Don’t forget, we also offer in person legal surgeries, so please do get in touch if you would like us to arrange one.

We are thrilled to welcome a new trainee solicitor to our team, Corale Holmes, who has joined us from the commercial property team – and she is already a great addition. We’re looking forward to working together!

This month, we hosted two free webinars with record attendees. The first was hosted by Andy Moore who was joined by Janine Green, where they discussed the Future of ASB Case Management. For our second free session of the month, Louise Murphy and Tom Knox were joined by Kate Dodsworth from the Regulator for Social Housing, about the Consumer Standards and the self-referral process. We had some great feedback on both sessions! We also hosted bespoke online training sessions for clients on fraud awareness and disrepair. If you are interested in arranging training sessions with the team, please contact

The team at MSB have been collecting Easter Eggs this month to donate to a local food bank in Widnes ahead of Easter celebrations!

This month also held importance in raising awareness, with our team getting involved in learning during Neurodiversity week, as well as Endometriosis and Adenomyosis Day.

March is also a significant month for literary folks with the nationally recognised World Book Day! We involved ourselves in the festivities by dressing up as our favourite literary characters and holding a cake sale, raising £351.00 for The World Book Day charity. We love supporting great causes, so if you have any projects that you would like us to get involved with, please contact

We can’t forget it was International Women’s Day on the 8th and we at MSB celebrated in style. The team were attendees at a number of events, including the Women in Law Annual dinner, where we were fortunate enough to meet and hear from the inspirational Lady Hale – the Taylor Swift of the legal world! We also attended the Women in Social Housing and Women in Property event, the Pro-Manchester lunch and the IWD Connect lunch with Agent, sponsored by MSB. All in all, a wonderful and celebratory day.

We have been out and about a lot this month, with MSB’s own Amy Tagoe and Corale Holmes attending a very windy Women in Property walk up Pendle Hill. Julia Michalczyk and Shathisa Perera attended the Future-pro pro-Manchester Spring Social, with Julia also attending a local high school, delivering a presentation during their career’s week about following a career in Law. It hasn’t been all lunches, dinners and days out. We have also attended events this month to keep up to date on new developments, with Louise Murphy and Connor O’Riley at MSB attending the Housing Finance Conference.

Our Book Club reads this month are Stone Blind by Natalie Haynes, In Memoriam by Alice Winn and The Twyford Code by Janice Hallett. If you are going to give any of the books, we have recommended a go, please let us know your thoughts and we can add your review to our book club newsletter. Read the latest newsletter here.

Updates and insight

Thomas Stockton summarises the Regulators value for money metrics.

Andy Moore is featured in the March edition of Resolution discussing cuckooing, county lines and supporting witnesses.

Andrew Fairman provided a guest blog to Janine Green ASB on Mental Capacity in Injunction and Contempt Proceedings.

Corale Holmes gives a roundup of some recent decisions from the Local Government & Social Care Ombudsman.

Phil Coburn looks at neurodiversity and the law.

Some insights from our other teams at MSB

Jonathan Alderton in our civil litigation team discusses the recent Ombudsman decision on compensation for WASPI women.

Sarah Sharples our family team discusses the ‘Facing it together’ domestic abuse campaign.

Housing Law News

New Consumer Standards for Social Housing

The Regulator of Social Housing’s new consumer standards will be in force from 1st April 2024. Beth McKeown explains more here.

Consultation on Competence and Conduct Standard for Social Housing

On 6th February 2024 the DLUHC launched a consultation on regulatory Competence and Conduct Standard for social hosing staff. The consultation closes on 2nd April 2024. For the consultation documents see here.

Complaint Handling Code

The Housing Ombudsman and the Local Government and Social Care Ombudsman complaints handling codes becomes statutory from 1st April 2024. Aishath Ahmed explains more here.

Housing Ombudsman Business Plan Consultation

On 12th March the Housing Ombudsman launched a consultation on its 2024-2025 Business Plan. The consultation closed on 5th April 2024. See here for more.

Civil Procedure Amendment Rules

The amendment rules will come into force on 6th April 2024 and are published here.

RSH quarterly Report

On 5th March 2024 the Regulator of Social Housing published its quarterly survey of registered providers financial health with spending on repairs and maintenance, in particular works relating to damp and mould increasing. See here for more.

Upcoming events

4th April 2024, 10.00am

Our next free webinar Right to Buy/Right to Acquire – an essential guide is hosted by Andy Moore along with Melissa Bosoboe and Nicola Garret from our Commercial Property team. Please email to book your place. If you want to be added to our mailing list to receive updates on free training and events please get in touch.

17th April 2024

Our next free online legal surgery will take place between 2pm and 4pm. Please email to book your place.

Case of the month

Swindon BC v Adbrook [2024] EWCA Civ 221

Louise Murphy reviews the case which considered the granting of Anti-Social Behaviour Injunctions and ex-parte applications.