Your right to complain is not restricted simply to our conduct but also about the amount of our bill. In addition to your rights to complain about our bill under our Complaints Procedure and to the Legal Ombudsman, you may also have a right to object to the bill by applying to the Court for an assessment of the bill under Part 3 of the Solicitors Act 1974. We are obliged to inform you that if all or any part of the bill remains unpaid, we may be entitled to charge interest upon it.
In addition to directing a complaint to the Legal Ombudsman (LEO) you will be able to refer your dispute for Alternative Dispute Resolution (ADR). There are three Institutions available to deal with disputes in the legal services sector, namely the Ombudsman Services, ProMediate and Small Claims Mediation. If required, we will provide contact details for those mediation services.
You also have the right to make a report to the Solicitors Regulation Authority (SRA) in the event the your complaint relates to;
- A breach of a Principle of the SRA Standards & Regulations 2019 and/or;
- Allegations of dishonesty or discrimination.
To make a report see http://www.sra.org.uk/consumers/problems/report-solicitor.page or contact the SRA at
- Solicitors Regulation Authority
- The Cube
- 199 Wharfside Street
- B1 1RN
- Tel : 0370 606 2555