Signposting Agencies

Women’s Support Organisations:

Blackburne House Group (Offering training and support) Nicola Harris attends a drop in service contact her on 0151 3185698
(Moved to online learning and support during COVID19)
Blackburne Place
Liverpool
L8 7PE
Tel: 0151 709 4356
Email: reception@blackburnehouse.co.uk
Website: www.BlackburneHouse.co.uk

RASA Merseyside (Rape and Sexually Abused Service) Wendy Eves works closely with them contact her on 0151 5221286
(Offering helpline support, face to face conferencing and online support during COVID19)
Helpline: 0151 666 1392
Email: helpline@rasamerseyside.org
General enquiries:
PO BOX 35
Birkenhead
CH42 4RX
rasa@rasamerseyside.org
Website: www.rasamerseyside.org

SAVERA (Honour Based Abuse Service Inc. FGM, Forced Marriage and Harmful Practices) Wendy Eves works closely with them contact her on 0151 5221286
(Offering telephone support and working remotely and still accepting referrals via email and helpline and supporting MARAC & Strategy Meetings via Skype during COVID19)
Savera UK
151 Dale Street
Liverpool
L2 2AH
Tel: 0800 107 0726
Email: info@saverauk.co.uk
Website: www.savera.co.uk

Tomorrow’s Women Wirral (Women supporting Women) (Offering telephone and social media support during COVID19) Nicole Kerr attends a drop in service contact her on 0151 3185703
Beckwith Street East
Birkenhead
Merseyside
CH41 3JE
Tel: 0151 647 7907 / 07927335655
Email: admin@tomorrowswomen.org.uk
Website: www.tomorrowswomen.org.uk

The Women’s Org (Developer and Deliverer of Training and Support to Women in UK) (Delivering online courses via group video chat during COVID19) Wendy Eves works closely with them contact her on 0151 5221286
Liverpool
54 St James Street, Liverpool, L1 0AB
Tel: 0151 706 8111
Email: hello@thewo.org.uk

Manchester
Ada House, 77 Thompson Street, Manchester, M4 5FY
Tel: 0161 833 8800
Email: hello@thewo.org.uk
Website: www.thewomesorganisation.org.uk

Whisc (Women’s Health & Information Service Centre with support groups and complimentary therapies) (Offering email support during COVID19) Amelia-Jade Thompson is a Trustee and works closely with them contact her on 0151 3185701
120 Bold Street
Liverpool
L1 4JA
Tel: 0151 707 1826
Email: women@whisc.org.uk
Website: www.whisc.org.uk

Women’s Aid (24 hour helpline) (Offering online and email support during COVID19)
Women’s Aid Federation of England
PO BOX 3245
Bristol
BS2 2EH
England
Tel: 0800 2000 247
Email: info@womensaid.org.uk
Helpline: helpline@womensaid.org.uk
Website: www.womensaid.org.uk

Home Office Forced Marriage Unit (Offering telephone, online, email and outreach support during COVID19)
Tel: 020 7008 0151
Email: fmu@fco.gov.uk
Outreach work email: fmuoutreach@fco.gov.uk
Facebook: https://www.facebook.com/forcedmarriage
Twitter: https://twitter.com/FMUnit
Foreign and Commonwealth Office +44 (0) 20 7008 3100
Home Office +44 (0) 20 7035 3535
Website: www.gov.uk/guidance/forced-marriage

Karma Nirvana (Forced Marriage Helpline in Confidence) (Ceased face to face support but is offering online support during COVID19)
Tel: 0800 5999 247​
Email: support@karmanirvana.org.uk
Website: www.karmanirvana.org.uk
Advocacy: advocacy@karmanirvana.org.uk

City Hearts (Services in – Vulnerability, Exploitation, Modern Slavery and Controlling Issues) (Not offering face to face support but is offering support via telephone and is continuing to provide financial allowances to clients) ) Wendy Eves works closely with them contact her on 0151 5221286
Floor 2,
79-81 Kempston St
Liverpool
L3 8HE
Tel: 0151 329 2949
Website: www.cityheartsglobal

Domestic Abuse Services:

Merseyside Domestic Violence Service (Offering telephone and email support during COVID19) Emma Palmer & Katie Brown work closely with them contact them on 0151 2304155 & 0151 2304141 respectively
Dovecot Multi Activity Centre
Liverpool
L14 9BA
Tel: 0151 7098770 or 07780 948890
Email: merseysidedvs@ymail.com
Website: www.mdvs.co.uk

 The Freedom Programme (Domestic Violence Courses either face to face or online) (Only online courses during COVID19)
Freedom Programme
PO Box 41
Knighton
LD7 9AF
Helpline: 01942 262 270
Business phone: 01547 520 228
email: chris@fpcharity.co.uk
Website: www.freedomprogramme..co.uk

LDAS (Liverpool Domestic Abuse Services) (Offering telephone and online support during COVID19) Susie Packer attends a drop in service contact her on 0151 3185684
Tel: 0151 263 7474
Free phone: 0800 084 2744
Services Mobile/Text for hard of hearing: 0756 201 3316
Email: https://liverpooldomesticabuseservice.org.uk/contact-us/ (form to complete)
Website: www.liverpooldomesticabuseservice.org.uk

Refuges in Liverpool:

Amadudu Women’s Refuge Liverpool
Tel:​ 0151 734 0083

Grace House (South Liverpool)
Tel:​ 0151 734 1074

Faye House (North Liverpool)
Tel:  0151 207 1511

Drug and Alcohol Services:

Live Well (formally known as Addaction) (Offering telephone and email support during COVID19)

Central: The Foundry, 36 Henry Street, Liverpool, L1 5AY
Tel: 07790 560085

North: 83-93 Stonebridge Lane, Croxteth, L11 4SJ
Tel: 0151 546 1141

South: 2-12 St Mary’s Road, Liverpool, L19 2RY
Tel: 0151 541 2856
Website: https://www.thelivewelldirectory.com/Services/33/Liverpool-Addaction
Email: thelivewellteam@healthwatchliverpool.co.uk
National Helpline: 0300 77 77 007

LCAS (Liverpool Community Alcohol Service) (Offering online and telephone support during COVID19)
Tel: 0151 471 7784
Website: Website: https://www.thelivewelldirectory.com/Services/33/Liverpool-Addaction

The Brink (Action on Addiction) (Offering telephone and email support during COVID19)
15-21 Parr Street, Liverpool, L1 4JN
Email: info@thebrinkliverpool.com
Tel: 0151 703 0582
Website: www.thebrinkliverpool.com

The Whitechapel Centre (Homeless and Housing Support) (Business as usual unless staff become unwell or show symptoms during COVID19)
Langsdale Street
Liverpool
L3 8DT
Tel: 0151 207 7617
Website: www.thewhitechapelcentre.co.uk
Always Room Inside: 0300 123 2041
(24 hours, please only use this number to tell us about a rough sleeper)

Community Support and Advisory Organisations

Citizens Advice Bureaus (Offering a 7 day service over the telephone until 8pm during COVID19)

Citizens Advice lines
General Advice
Tel: 0844 848 7700 or email callback@caliverpool.org.uk

Debt
Tel: 03003301196

Help claiming Universal Credit
Tel: (0800) 144 8444

Pension wise
Tel: 03081383944
Alternatively, fill in your contact details form on their website www.citizenadviceliverpool.org.uk  and you will receive a call back

Merseyside Law Centre (Asylum seekers, vulnerable migrants, housing, homelessness, benefit support and domestic violence victims needing help and support with housing/homelessness) (Only offering telephone and email support during COVID19)
Tel: 01517090504
There is the ability to leave voicemail for a call back or alternatively
Email: enquiries@merseysidelawcentre.co.uk
Website: www.merseysidelawcentre.co.uk

Housing Options – Emergency Accommodation (Offering telephone support during COVID19) (Careline operating this service for now and no update as of 27.3.2020 but update will be on Liverpool City Council
Website www.liverpoolexpress.co.uk
Tel:​ 0151 233 3800

Talk Liverpool (Mental Health Service) (Offering telephone and email services during COVID19)
151 Dale Street,
Liverpool
L2 2AH
Tel: 0151 228 2300
Email: talkliverpool@merseycare.nhs.uk
Website: www.talkliverpool.nhs.uk

HEAT Kensington (Health Energy Advice Team) (Offering telephone support during COVID19)
HEAT Kensington,
Life Bank
23 Quorn Street
Liverpool
L7 2QR
Tel: 0151 263 2620
Website: www.heatkensington.org.uk

Liverpool Community Advice (Offering telephone and email advice during COVID19) Danielle Blaylock attends a drop in service contact her on 0151 2552013
1st Floor
Dale Street
Liverpool
L2 2JH
Tel:  0151 237 2677
Email: enquiries@liverpoolcommunityadvice.org.uk

NYAS (National Youth Advocacy Services & Contact Centre) (Telephone and email support during COVID19)
Tel: 0151 249 4247
Email: main@nyas.net

Vauxhall Law Centre (Providing advice in relation to welfare benefits, fuel, housing and debt) (Offering telephone and email services during COVID19) Emma Palmer & Katie Brown work closely with them contact on 0151 2304155 & 0151 2304141 respectively

Tel: 0151 4822540
Email: advice@vauxhalllawcentre.org.uk
Website: www.vauxhalllawcentre.org.uk

Raise Liverpool (RAISE is an independent charity which provides free, confidential, high quality advice and training around Welfare Benefits, Debt, and Money Management) (Offering telephone and email support during COVID19) Emma Palmer works closely with them you can contact her on  0151 2304155

286 Scotland Road,
Liverpool
L5 5AE
Tel: 0151 4822475
Email: admin@benefitsadviceteam.co.uk
Website: www.benefitsadviceteam.co.uk

Debt Helpline (Telephone and email support during COVID19)

Tel: 0300 330 1196

Universal Credit (Telephone and email support during COVID19)

Helpline: 0800 144 8444
Email: helptoclaim@caliverpool.org.uk

Pension wise (Telephone support during COVID19)

Tel: 03081383944

Liverpool Citizen Support Scheme (Liverpool City Council) (for food, gas or electricity vouchers)

Tel: 0800 456 1523

Tel 2: 0151 233 3053

Liverpool Good Neighbour Scheme (Liverpool City Council) for help (Telephone and website online form during COVID19)

Tel: 0151 233 3066 or fill in the online form
Website: www.liverpool.gov.uk/communities-and-safety/emergency-planning/coronavirus/coronavirus-request-support/

Hate Crime

Stop Hate UK (Telephone and online support during COVID19)
Tel: 0800 138 1625
Or report online www.stophateuk.org/talk/

The Anthony Walker Foundation (Offering telephone and online support during COVID19)
General Contact:
LVCS United Way Building
2nd floor
151 Dale St
Liverpool
L2 2AH
Tel: 0151 237 3974
Email: info@anthonywalkerfoundation.com
Website: www.anthonywalkerfoundation.com

Hate Crime Support:
Tel: 0800 876 6646
Email: support@anthonywalkerfoundation.com

Legal Services

MSB Solicitors are fully operational to advise in relation to any legal issues. All direct dials appear on our website. For urgent Domestic Violence or Child Protections issues please call Emma Carey, Nicola Harris and Emma Palmer on 0151 230 4145, 0151 3185698 and 0151 2304155 respectively.