Privacy Notice
In this Privacy Notice, the terms “we” or “us” mean MSB Solicitors.
Your privacy is important to us, and we are committed to keeping your information secure and managing it in accordance with our legal responsibilities under applicable data protection laws.
Please read this Privacy Statement carefully as it contains important information to help you understand how and why we process any personal information that you give to us.
What Information We Collect
We process personal information which you give us:
- As a client to provide you with legal services.
- Whilst servicing your account through our website, in writing, in person or over the phone.
- If you request information or assistance from us.
What Personal Information We Process
This includes:
- Personal details such as your date of birth, address, National Insurance Number, telephone number, and email address.
- Identity information such as your passport, driving licence, utility bills, or national identity card.
- Family, lifestyle, financial and social circumstances.
- Financial details such as your income and information about your bank accounts.
- Employment/self‑employment details.
Special Categories of Personal Data
Special categories of personal data include information about an individual's health and other categories of personal information which are closely protected.
We do not generally process such information unless you have voluntarily provided this to us, or it is relevant to the legal service you have asked us to provide you with. For example, in Family & Matrimonial matters, or where you have advised us of an issue, such as your health, which could mean that you may be classed as a “vulnerable client” i.e. due to your personal circumstances or personal characteristics you are particularly vulnerable to financial detriment.
We will process sensitive information where you have provided this information to us and have agreed that we can use this information to deliver products and services to you. Where possible we shall seek to minimise the collection and use of such special categories of personal data.
How We Use Your Information
We use your information to:
- Provide legal services to you.
- Provide and service your relationship with us.
- Comply with legal obligations for the prevention of financial crime and money laundering.
We will process your information to meet our contractual obligations to you, where we have a legitimate interest to do so, where we are permitted by law or to comply with applicable laws and regulation.
Purpose and Legal Basis
Purpose | Legal Basis |
|---|---|
Providing a service and internal processing | |
To assess your needs and provide you with suitable products and services | · Contractual obligation to provide you with, or a proposal including costs estimates |
To service and administer your matter including billing | · Legitimate interests to provide and manage the service |
Identity verification and compliance | |
To verify the identity of our clients | · To comply with legal obligations to prevent money laundering |
To confirm, update and improve our client records | · To comply with legal obligations in the Data Protection legislation |
To provide you with information on the services that you have requested | · To meet our contractual obligation to provide information on the services you have requested |
Relationship management | |
To manage and develop our relationship with you | · Legitimate interest to service your matter and improve our service to you |
To inform you of products and services that may be of interest to you, ` where you have chosen to be made aware of this | · With your consent |
Training and development | |
For training purposes and to improve our service to you | · Legitimate interests to improve |
Complying with legal obligations | |
To prevent, investigate and prosecute crime, fraud, and money laundering | · To comply with legal obligations for prevention of financial crime and money laundering |
For auditing purpose | · To comply with our legitimate interest to conduct audits |
If we are obliged to disclose information by reason | · To comply with legal obligations |
Other | |
To transfer information to any entity which may acquire rights in us | · Legitimate interests for commercial interests |
For any other purpose to which you agree | · With your consent |
How We Retain Your Personal Information
We will retain your personal information in accordance with applicable laws. We will take reasonable steps to destroy or anonymise personal information we no longer need for the purposes we have set out above.
Our retention periods are:
Type of Information | Retention Period |
|---|---|
General personal data, including personal identity and personal | · 6 years after the end of our business relationship with you, or the end of your matter, |
Client Due Diligence Material (passport, driving licence, bank statements, | · 5 years after the end of our business relationship with you, or the end of your matter, |
Special categories of personal data | · 6 years after the end of our relationship with you |
Call recordings | · We do not record calls |
Conference/Video call recordings | · We may record conference/video calls |
How We Share Your Information
Where necessary or required, we share information with:
- Regulatory authorities to comply with our legal obligations.
- Property Search Companies to identify any issues that might influence your decision to buy or sell a property.
- Insurers for the purpose of providing you with appropriate financial cover for an identified insurable risk, or in connection with any claim made by you against us.
- Property Agents, Brokers, Lenders, Lay Witnesses, other Solicitors involved in your transaction representing other party(ies) in your matter to enable them and us to fulfil our obligations to you.
- Other Government Departments such as HMRC, Companies House, Probate Registry, Court of Protection or HM Land Registry to fulfil your and our legal obligations.
- Experts and Barristers required to work on your matter.
- Our Auditors and external assessment bodies to achieve and maintain any Regulatory or Quality Assurance Standards and accreditations which meet our legal obligations and enable us to provide quality legal services to you.
Information Security
We invest appropriate resources to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure. However, no internet‑based site can be 100% secure, and we cannot be held responsible for unauthorised or unintended access that is beyond our control.
Updates
We will keep this Privacy Policy under review and make updates from time to time. Any minor changes will be posted on this page, and we will communicate any major changes to you.
Cookies
Our website uses cookies (including Google Analytics cookies to obtain an overall view of visitor habits and visitor volumes to our website).
Your Rights
You have the right to request copies of your personal information. If you think any of the personal information we hold about you is inaccurate, you may request that it is corrected or erased.
You also have a right, in certain circumstances, to:
- Object to our processing of your personal information
- Require us to stop processing your personal information
- Withdraw your consent (where processing is based on consent)
This does not apply where we have other legal justifications to continue processing your data or an overriding legitimate interest.
In relation to all these rights, please write to us at the address below.
Data Processing Location
We may transfer or allow access to your personal data outside the UK/EEA. When we do so, we only use locations that provide an adequate level of data protection, and we implement appropriate safeguards to ensure your information remains secure.
Automation
We may use automated and AI assisted technologies (including tools such as Microsoft Copilot) to help us organise, analyse, and process information efficiently. This may involve elements of automated processing of personal data; however, these tools support our staff and do not make independent decisions about you. All use of automation is subject to appropriate human oversight and safeguards to ensure your data is handled securely and in accordance with data protection law.
Complaints Process
If you have a complaint about how we have handled your personal information you may contact us using the details below and we will investigate your complaint. You also have the right to complain to the Information Commissioner’s Office (www.ico.org.uk).
Contact Us
You can contact us by writing to:
Emma Carey, Managing Partner / Data Protection Manager
MSB Solicitors
4 St Paul’s Square
Liverpool
L3 9SJ
