About MSB Solicitors:

MSB Solicitors is a distinguished law firm with a reputation for excellence. Our focus is:

CUSTOMER (our client base is the community we serve): We are dedicated to delivering high-quality legal services and maintaining our position as a leader in the field. With a strong commitment to excellence and client satisfaction, we pride ourselves on our expertise, innovation, and professional integrity.

PEOPLE (our teams are our greatest asset): We want to make opportunities to progress available to everyone

ESG (give back to the community we serve): We want to contribute to our community in 3 ways: Environment; Giving back; and, Governance (do what we say)

What We Offer:

• A dynamic and supportive work environment
• The opportunity to shape and grow a team
• Career progression and leadership opportunities
• 9:00 am – 5:00 pm, plus additional hours as required for support
• Working with External Third Party  & reporting to Finance and Practice Partner / Managing Partner
  

Main Purpose of the Role

The Head of Technical Services is responsible for leading and evolving the firm’s technology and digital infrastructure, ensuring systems are secure, efficient, and strategically aligned with the firm’s goals.

This is a hands-on leadership role combining operational excellence with forward-looking innovation. The postholder will play a key role in modernising the firm’s technology landscape, strengthening cyber resilience, and driving the adoption of Artificial Intelligence (AI) and automation to enhance client service and internal efficiency.

A central focus will be on supporting and improving the firm’s Case Management Systems (CMS) — including Proclaim and other legal CMS platforms — ensuring they are robust, secure, and effectively integrated across the business.

Key Responsibilities

1. Systems & Infrastructure Management

     Oversee all aspects of the firm’s IT and technical infrastructure, including networks, cloud environments, servers, and endpoints across multiple offices.

     Ensure the performance, security, and continuous improvement of Proclaim and other legal CMS platforms, including integrations with document management, finance, and communications systems.

     Supporting our CMS team with productivity and profitability in departments.

     Manage software patching, upgrades, configuration, and full lifecycle documentation.

     Support hybrid working through secure connectivity, VPN management, and device compliance.

2. Cybersecurity & Compliance

     Lead on all aspects of cybersecurity, ensuring the highest standards of protection for client and firm data.

     Develop and maintain a proactive cyber defence programme, including threat detection, penetration testing, vulnerability management, and incident response.

     Foster a “security-first” culture across all staff through regular training and awareness campaigns.

     Ensure full compliance with GDPR, SRA guidelines, Cyber Essentials Plus, and other relevant legal and regulatory standards.

     Manage relationships with cybersecurity partners, auditors, and external specialists to maintain and enhance resilience.

3. Strategic, Team & Third-Party Leadership

     Develop and implement the firm’s Technology Strategy, ensuring it supports the firm’s business objectives and future growth.

     Lead digital transformation initiatives that incorporate AI, data analytics, and workflow automation into legal operations.

     Advise the board and senior management on emerging technologies, cybersecurity risks, and opportunities for innovation.

     Build and maintain a technology roadmap that ensures the firm remains secure, competitive, and technologically advanced.

     Lead, motivate, and develop the internal Technical Services team, promoting a culture of excellence, accountability, and professional growth.

     Manage external vendors, Managed Service Providers (MSPs), and technology partners to ensure effective delivery and best value.

     Oversee procurement, contract management, and licensing within agreed budgets.

     Maintain strong working relationships with stakeholders across all departments to ensure technology effectively supports operational and strategic needs.

4. AI & Legal Technology Integration

     Evaluate, pilot, and implement AI-driven technologies that improve legal service delivery, including document automation, case analytics, and intelligent search tools.

     Collaborate with partners and legal teams to identify where AI can enhance efficiency, accuracy, and client outcomes.

     Establish frameworks for responsible AI governance to ensure compliance, transparency, and ethical usage.

5. Operational Support & Service Delivery

     Provide 2nd and 3rd line support for complex technical issues, particularly those affecting legal CMS and business-critical systems.

     Oversee the service desk function to ensure responsive and high-quality support across all offices.

     Maintain comprehensive documentation, policies, and procedures for all systems and processes.

     Deliver user training and guidance to ensure optimal use of firm systems and compliance with security best practices.

Qualifications

The successful candidate will have either relevant industry certifications or extensive hands-on experience gained through many years of working in IT. Certifications such as Microsoft Certified: Modern Desktop Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert are highly desirable, but equivalent practical experience will be equally valued. The ideal candidate will demonstrate strong technical capability in managing Microsoft 365, Intune, Entra ID, and other Microsoft cloud platforms, supported by a solid understanding of networking fundamentals, Active Directory, and Windows Server environments. A commitment to ongoing professional development and staying up to date with emerging Microsoft technologies and best practices is essential.

About You:

If you are looking to take the next step in your career with a legal firm that values expertise, progression, and collaboration, we’d love to hear from you!