MSB Solicitors Liverpool

We analysed 124 electronic survey results and found that 121 were very satisfied, 0 fairly satisfied and 3 dissatisfied.

Of the questionnaires there were 46 related to our St.Pauls office, 69 for Allerton Road and 9 for Wavertree.

Very satisfied - 98%
Fairly satisfied - 0%
Dissatisfied - 2%

These results show an improvement from 2016 with an increased proportion of clients who were very satisfied.

We will continue to monitor the reports and encourage staff to issue questionnaires across the board.

PSB - October 2017

  Allerton Wavertree 4 St.Pauls

Questionnaires reviewed
69 9 46

Very Satisfied
68 8 45

Fairly Dissatisfied
0 0 0

1 1 1


General Testimonials

Andrew Pearson
Thank you all for the work you have done for me and all your advice.

It may sound a bit cheesy, but you made me feel like I was your only client. You have answered all my crazy questions promptly and thoroughly. You represented me on each occasion. I truly feel you have always had the interests of me and my family at heart, and fought for my family values. I would be happy to positively complete a questionnaire.

Andrew, you have been such a wonderful support for us, and it is bittersweet that this is one of my last emails to you.
Andrew Pearson
Your professional advice and steady guidance , as well as your kind and timely reassurances have been of great value to me during such a difficult time.
It is such a relief to have reached this outcome.

I chose MSB after doing some research on the internet and reading what reviews were available. We were very pleased with the service provided. We felt that the house purchase/sale transactions were progressed well and that Craig kept us well informed at all stages. Many thanks for your assistance and at least reducing the stress on that part of the house move.
David Smith

Hi Hayley,
I was looking at our overdue list and you now only have 2 plots appearing on there (this plot and plot 16 at Beech Gardens which I am aware you are looking to exchange imminently).  This is fantastic considering the workload we put your way, you are definitely the preferred panel solicitors with our Sales Advisors!
Whilst writing I just wanted to let you know that I am getting some lovely feedback about you from our Sales Advisors when I’m carrying out my updates, they think you are brilliant!  Thank you for this, your hard work is very much appreciated with all of us.
Bellway Homes  Ltd

Thanks to Angela, you made this so easy for me. You were exceptionally quick and efficient, no problems whatsoever. A big help for me in a very traumatic year after losing my lovely sister.
Much appreciated

Craig Passey was a star!! He dealt with our sale and purchase in manner that gave us every confidence in his professionalism and we would recommend MSB to any of our friends selling their own property!! Thank you so much so much Craig for bearing with us!!!!

Angela dealt with a transfer of equity request for me. She was very patient as the whole process was long and drawn out. This was due solely to HSBC and their processes. She kept me updated continually and understood my frustrations regarding HSBC and offered me support and guidance. I can't thank Angela enough. What could have been a really difficult time for me was made much simpler by Angela's expertise.

I cannot thank Eamonn Sexton enough for the knowledge and understanding he has shown to me over the course of my claim. I have been really happy with how well informed he kept me. As you can see I dealt with Allerton Road office as he took the time and effort to see me there as it was local to me even though he was based in Wavertree. He answered every question I put to him with great patience and courtesy. My claim resulted in a favourable sum to me and I am really pleased I rang MSB and Eamonn took my case on.

I would just like to say a massive thank you for my cheque that I received today in relation to my claim.
Your expert work (as always) has once again made me very pleased with the result.
I would have no hesitation in recommending yourself to my friends and family should they ever need
any advice or help in the future.

Once again a massive THANK YOU.
Geoff Marston.

The sale of our house and purchase of our new home needed to happen rapidly, so for us as a family it was a pressurised situation which needed complete attention to detail every day to ensure we exchanged to an extremely tight deadline.

Natalie came highly recommended to us and having vetted 4 of Liverpool's most prominent law firms we are so pleased to have chosen MSB   and in particular Natalie 0'Donohue to look after our case.
We were so well informed on a daily basis as to the progress of our sale and purchase and everything was dealt with in a swift, professional and friendly manner which made the whole process an enjoyable experience rather than the chore house moving can sometimes become.

The customer satisfaction survey should have a "excellent" option above the "very
satisfied" as we would state that all aspects of the service provided by MSB and Natalie
have been truly excellent and we look forward to working with you all again in the future,
thank you so much from the Roberts family.

I am very pleased and happy the way John McCreanney conducted my case, and I was always able to speak with John whenever I needed to and I thank you very much for all you have done for me. I will be sure to use you in the future if need to.

Excellent service and Paul Gallagher was fantastic. Could not have got through it without him.
I highly recommend Mr Gallagher.

This is the second occasion I have used the services of MSB and in particular Miss Natalie O'Donohue.
I would like to complement her extensive knowledge and the manner in which she discharges her experience during the conveyance. I simply cannot commend her highly enough. She is huge asset to  MSB as I am sure this is already evident and I hope she achieves the rewards she richly deserves in her career.
Thank you Natalie.

I would like to thank you for your professional and efficient help and expertise throughout the whole process of my personal injury claim.
Iain Hill Certs CII (MP&ER)

The sale of our house and purchase of our new home needed to happen rapidly so for us as a family it was a pressurised situation which needed complete attention to detail every day to ensure we exchanged to an extremely tight deadline.
Natalie came highly recommended to us and having vetted 4 of Liverpool's most prominent law firms we are so pleased to have chosen MSB and in particular Natalie O Donohue to look after our case.
Keith Roberts

We really are grateful and wouldn’t hesitate to recommend your services and that of MSB to our friends and relatives.
Sarah and Anthony

Conveyancing Testimonials

Good Morning Tracey and Georgia
I just wanted to say thank you for all your help in the purchase of my property, your service was exceptional,and headache free,  I will defiantly recommend you to friends and family,
Many thanks
Kamran Khan

I chose MSB after doing some research on the internet and reading what reviews were available. We were very pleased with the service provided. We felt that the house purchase/sale transactions were progressed well and that Craig kept us well informed at all stages. Many thanks for your assistance and at least reducing the stress on that part of the house move.

David Smith

Extremely happy with service provided. Issues with property building work were discovered and acted upon quickly. Craig Passey responded quickly and informatively to all my emails and helped me, as a first time buyer, to understand the processes of the purchase.

very happy with the whole service and would definitely recommend MSB solicitors.
Mr T. Phipps

Hi Neelam,
Anthony and I would just like to offer our sincerest thanks to you.
We are now settled into our new home and you made it a smooth and easy process for us. No question was ever too small (even with a busy schedule like yours I imagine) and you were there if we had any questions.
We really are grateful and wouldn’t hesitate to recommend your services and that of MSB to our friends and relatives.
Once again a huge thankyou!
Kind regards
Sarah and Anthony

Dear Craig
Thank you so much for your professional and friendly manner regarding the sale of (address supplied).
The monies received are deposited in my account thank you. Should I require anymore legal help and assistance I will not hesitate to call upon yourself.
yours Sincerely
Barbara A. Irwin
(click here to see attached PDF document)

Dear Sir/ madam,
I have used MSB Solicitors for conveyancing services several times in recent months and would not hesitate to recommend them to anyone.  They dealt with both a purchase and sale of a property for me very efficiently, thoroughly and without fuss and their price was also very competitive.  I have since recommended them to several friends and colleagues who have been equally impressed by their service.

Yours sincerely,
Su Stringfellow
Harrison Stringfellow Architects

(click here to see attached PDF document)

Dear Paul and staff at MSB Solicitors

I am just putting into writing how pleased I am with the recent work you did for me to help me purchase my first home.  I found your company easy to deal with and the staff were very pleasant whilst maintaining good communication throughout the whole purchase process.  I have passed your business cards to numerous friends and will continue to use your services myself for any needs I may have.  Thanks again for your hard work.

Yours faithfully,
Jamie Foden
(Manger - Allerton Jet Washing)

(click here to see attached PDF document)

Paul Bibby

R Security Alarm Company has utilised the services of MSB Solicitors on several occasions in areas of employment law, personal injury claims and conveyancing.

On all occasions I found both the administrative team and professional staff friendly, extremely helpful and proficient in their areas of expertise and it is without reservation, I will continue to highly recommend MSB Solicitors to family, friends and colleagues.
Ralph Whittaker
Senior Partner of R Security Alarm

(click here to see attached PDF document)

Paul Bibby

Although we spoke briefly the other day, I would just like to e mail you, to again express how satisfied and pleased I was with the convenyancing you undertook relating both to the sale of my property and purchase of my new property. Rose Finnan was extremley helpful, communicated any new developments in the first instance, and returned our (my wifes!) numerous phone calls without delay or exasperation! Undoubtedley an extremley stressful time for us was made much more bearable due in no small part to her, and indeed the rest, of your team. Please pass on my thanks once again

Kind regards
Tony Carter

Tracey Quirk
I am writing this testimonial to thank Tracey Quirk and the conveyancing team at MSB Solicitors who recently helped me and my family with a complicated case.

I first dealt with Tracey when I acted for her and in the true meaning of givers gain, I had always had it in mind to return the favour. I had taken the opportunity then to discuss what MSB could offer and was already aware of their excellent name in the industry. Being an adviser myself, I have come across many other conveyancers and appreciate what a good solicitor can offer in terms of saving time, money and doing a good job at a reasonable price.

I had a peculiar case where we were buying a house from my mother and she was buying a retirement apartment, a total of 3 transactions and we needed to move quickly to take advantage of a reduced offer, the other Solicitors I asked were either overly expensive, unresponsive or unimpressive, however Tracey returned my call straight away, explained they could do all 3 transactions in house to save time and keep control, and the fees were fine by us.

From the start of the process to the finish we were impressed by Tracey’s customer service and promptness and we managed to complete to everybody’s satisfaction. She would always come back to us with feedback on how things were progressing and spotted a potential issue with the vendors and acted to protect our interests.

Overall, I would just like to recognise the professionalism and hard work that Tracey and MSB have done for us and would have no hesitations in recommending them to anyone who needs their help.

Yours Sincerely
Ian Nichols

Dear Tracey
Thank you for your letter and cheque in settlement of the proceeds from the sale of our house.

Whilst writing, I should like to thank both yourself and Emma for providing a very professional and efficient service. Indeed, the compliment I can pay you both is that you took care of everything and we didn't have an issue of any importance to overcome.

Additionally, we found your charges to be competitive and the final bill was true to your illustrated costs. The HIP in particular was considerably cheaper than quoted elsewhere.

Once again, many thanks to you both and I would not have any hesitation in recommending your service to others,

Yours Sincerely,
Paul & Debbie Cain

Natalie O'Donohue
Dear All,

Me and my partner have just completed on our house, as above and I just wanted to send this to thank the MSB team and especially Natalie for all her hard work and putting up with us! We did complain at the beginning, so wanted to send this to absolutely contradict our thoughts at that time! Since then we cannot fault your service !! Thanks again Natalie!


Rose Finnan
Hi Rose,

Just wanted to say thank you for the work you have done.

The process was stress free and ran very smoothly,

Thanks again,

Rose Finnan
May I take this opportunity to commend Rose Finnan on the professionalism she has displayed to both my sister and I whilst helping us to bring closure to what has been a difficult 12 months since the loss of our Mum Mrs. Pauline Seville.

Rose helped us last year during the proceeds of sale of our Mums house. Which at the time should have taken only a matter of a few weeks to sort out. Unfortunately due to conflict between family members Rose listened to our concerns and never judged us but gave us sound professional advice at all times. Due to the personal conflicts between family members it has taken 12 months to bring our situation to a close finally and I would just like to say that in Rose Finnan you have a remarkable employee (which we know at times in employment are jobs can be thankless or go unrecognised by clients). So I would just like to thank Rose and your company for acting on our behalf and being totally professional and patient with us both when at times we thought there was no light at the end of the tunnel.

Rose Finnan is a credit to your firm.

I will definitely be recommending your company to family and friends if there is ever a need for a solicitor.

With Regards

Natalie O'Donohue
Dear Natalie,

This is the second time in the last 12 months I have used MSB and both times it has been your office that has dealt with my account. I would like to say how happy I am with the service you have provided me. Also Craig has done an excellent job in managing the communication with me.

Thank you for the professional and efficient service. I will most defiantly use MSB again.

Merry Christmas.

Natalie O'Donohue
Hi Natalie

Firstly, many thanks to you for a first class service, and I will be more than happy to conduct any future business through MSB.

Kind regards

Natalie O'Donohue
I would like to take this opportunity to thank you for your services. MSB Solicitors have been incredibly professional, efficient and supportive during the sale of one property and the purchase of my new home.

A special thanks to Natalie O'Donohue from MSB Solicitors for all her help and advice.

I would not hesitate to recommend MSB Solicitors to anyone who wants an efficient, professional service provided with a personal touch.

Yours Sincerely,
Victoria Brown

Natalie O'Donohue

You are very welcome, you have been fantastic and I will be recommending you to any family and friends in need of a good solicitor when moving house!

Have a lovely long weekend!

Thanks again.
Lisa xxxx

Tracey Quirk
Thanks Tracy, I'm really glad that I chose to go with MSB - you have all been very friendly, helpful and professional. I would recommend you to anyone seeking a solicitor in Liverpool in future.

Family Law Testimonials

Wills & Probate Testimonials

Many thanks for the work you have done, sorting out my Aunts estate. I have found you to be efficient and thorough throughout. Your sensitivity and understanding of my sisters needs has been excellent. It has been a pleasure dealing with someone so professional at this time of loss. I would not hesitate to recommend your services.
Alison Tamlyn
(click to see attached PDF document )

We instructed MSB to act on our behalf on a probate matter. It was understandably a very distressing and sad time for us and not something we were familiar with.

We have liased with various members of staff in MSB but would particularly like to express our sincere thanks to Michele Henderson for her professionalism and the sensitivity she demonstrated throughout the case. Despite picking up the file from a predecessor she demonstrated a thorough and meticulous approach to her duties.

We would also like to thank Linda for her cheerful and supportive manner when we have contacted the office. We would have no hesitation in recommending MSB to our friends and colleagues for their expertise and professional approach in all aspects of their work.
Pam Brown

Thank you also for your patience and expertise in what turned out to be a long and rather tedious process! As much as I appreciate your excellent service, I hope it will be some time before we need it again!
Joan Allday

Many thanks Michele... your a star... what would I do without you!

Personal Injury Testimonials

Hi Paul

Hope all is well with you. I just wanted you to know that I used Eamonn to act for me in a recent RTA claim.  

I was a passenger with one of my colleagues last year when someone went into the back of the car.  

Eamonn negotiated a payout  of £3150 for me, and Xxxxxx, who used a firm in Newton le Willows received £950.   

I just wanted you to know I was delighted with the service received and the outcome. Xxxxxxx is now kicking himself for not using MSB but rest assured we will be recommending MSB at every available opportunity.
Please pass on my thanks to Eamonn

Eamonn Sexton
MSB solicitors acted for me recently on a personal injury matter. The case was dealt with in a fast and efficient manner and I was delighted with the outcome. From start to finish the process was extremely professional and I wouldn’t hesitate to recommend the firm to anyone with a personal injury case.

Anna Heyes.

Eamonn Sexton

I would like to thank you for your professional and efficient help and expertise throughout the whole process of my personal injury claim. From the very first contact (which was within 2 hours of me informing your colleague Paul Bibby), through to the settlement of the claim it was great to be kept fully informed of the next steps and progress.

I will have no problem recommending you and your services again (although I hope I personally don’t have need for them !!).

Yours sincerely,

Iain Hill Certs CII (MP&ER)
Mortgage Advisor
(click to see attached PDF document )

Eamonn Sexton
Dear Sirs,

Firstly I will say a thank you.

I sincerely mean it when I say that if you hadn’t been so determined, focused and professional I fear that my case would of have had a different ending.

I looked at the MSB Client Survey Care Form and I thought to myself a letter would be more appropriate.

On Monday I phoned the Inland Revenue national help line. I spoke to an Inspector and I explained my situation with regards to claiming the sum of £2015.06. He informed me that I couldn’t claim for this amount. However, if I put my appeal in writing they would consider it. I have enclosed a copy of my letter to H.M.R.C.

Obviously I will keep you informed of any developments.

F E Owens
(click to see attached PDF document)

MSB Solicitors

Our offices locations are:
City Centre
Allerton Road

Click Here for location maps.

T: 0151 281 9040
E: This email address is being protected from spambots. You need JavaScript enabled to view it.


The Legal 500 - The Clients Guide to Law Firms    family law resolution solicitors    family law collobrative solicitors
     Wills Liverpool    family law solicitors    conveyancing solicitors   
Your Move - Best Liverpool Property Law Firm    contact law   lexcel accredited solicitors   community legal aervices solicitors