We advise and act for clients in a broad range of complaints against public bodies, following the complaints process and later raising the complaint with the appropriate Ombudsman. This could, for example, be the level or lack of care and assistance provided to a vulnerable adult by the Adult Social Services Department of a local authority.
Our expert team has an in-depth knowledge in all areas of Ombudsman complaints. It is very important to follow the complaints process first, otherwise the Ombudsman is unlikely to consider the complaint. When raising any complaint and advising on any reply, our public law team will also be able to identify other issues such as breach of statutory duty. These can often give rise to other causes of action for our clients.