Blog - The Verdict
MSB Solicitors Liverpool
Friday, 10 April 2015 00:00

Harveys The Furniture Store back down following our involvement

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On the first Friday of every month, a member of our dispute resolution team attends a drop in service at our local Citizens Advice Bureau (CAB) in Liverpool city centre.
 
At the drop in service, we provide free advice to consumers in relation to an array of legal issues.
 
We recently met with Mrs M who had a dispute with Harveys The Furniture Store (Harveys) in relation to a defective sofa.
Harveys had previously attempted to repair the defective sofa without success.  In Mrs M’s opinion, the sofa was beyond repair.  Mrs M therefore asked Harveys to replace the furniture, however, they refused.
 
Mrs M therefore sought advice at the CAB and an appointment was booked for her to attend our drop in service.
 
We assessed Mrs M’s situation and decided that the most appropriate course of action was to send a letter to Harveys on her behalf setting out her legal rights. 
 
Harveys responded within 14 days offering to replace the defective furniture, which is exactly what Mrs M had asked them to do prior to our involvement.
 
It is concerning to think that had Mrs M not had access to our services, she may have been stuck with a defective sofa despite the fact that she was fully entitled to a replacement.
 
Know Your Rights
 
Pursuant to the Sale of Goods Act 1979, it is an implied terms of any contract that goods must be as described, of satisfactory quality and fit for purpose.  If they are not, the retailer is in breach of contract and you have a claim.  
Last modified on Friday, 10 April 2015 15:12

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