We have just evaluated 243 client satisfaction questionnaires, which have been returned by clients in the 12 months to September 2014.
219 were 'very satisfied' with our service and 20 'satisfied'.
Paul Bibby (Managing Partner) said "Businesses at large would give their right arm for over 90% of their clients indicating that they were very satisfied with service. A 98% satisfaction rating is fantastic."
He continued "Everyone is to be congratulated because client satisfaction is all about service across the board, not simply the application of legal knowledge. That comes from reception, telephone manner, willingness to help and responsiveness."
A breakdown of the results are provided in the table below.
MSB Solicitors are the number 1 residential conveyancing firm in Liverpool.
That’s according to 2013 HM Land Registry statistics showing that MSB made the most registration applications to The Land Registry, a total of 1013,
Our work is all gained from existing clients and recommendations so you know that you are in safe hands
The table below shows the number of applications from Liverpool based law firms, contact us now if you are thinking of buying or selling your house.
|Gregory Abrams Davidson||701||734|
|Edwards Abrams Doherty||677||766|
|Stephen D Brine||596||855|
|Guy Williams Layton||394||1315|
|Brown Turner Ross||371||1404|
|J A Simon||201||2315|
|Husband Forward Morgan||175||2527|
|Globe Wareing Cropper||170||2563|